bet977 Privacy Policy

This Privacy Policy ("Policy") describes how bet977 ("we", "us", "our", "the Platform") collects, stores, processes, uses, and discloses personal information provided by users ("you", "Player") of the bet977 website, mobile browser interface, and all related services. It applies to every interaction you have with bet977, from the moment you visit our site through the duration of your registered account and beyond.

By accessing the bet977 platform, registering an account, or using any of our Services, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal data as described herein. If you do not agree with any part of this Policy, you should not use the Platform.

This Policy forms part of the bet977 Terms and Conditions. The English-language version of this document is the authoritative version. In the event of any inconsistency between a translation or summary and this English text, the English version shall prevail.

bet977 collects personal data through several channels: information you provide directly during registration and account use, data generated automatically when you interact with the Platform, and information received from third-party payment and identity verification providers. The categories of personal data we collect include:

We collect only the personal data that is necessary for the specific purpose for which it is collected. Where data collection is optional, we will indicate this clearly at the point of collection.

bet977 collects personal data through the following methods:

• Direct submission: Information you enter when creating an account, completing KYC verification, making deposits or withdrawals, participating in promotions, or contacting our support team.
• Automated technologies: When you browse the Platform, we automatically collect technical and usage data via server logs, session tracking, and similar technologies. This includes your IP address, device identifiers, browser fingerprint, and navigation behaviour within the Platform.
• Cookies and local storage: We use cookies and browser local storage to maintain your session, remember your preferences, and analyse usage patterns. See Section 11 for our full Cookie Policy.
• Payment providers: When you deposit or withdraw funds using bKash, Nagad, Rocket, Upay, Visa, or Mastercard, the relevant payment provider shares transaction confirmation data with us to reconcile your account balance.
• Identity verification partners: Where we engage third-party KYC/AML service providers to verify your identity documents, those partners may share verification results and fraud-risk scores with us.
• Publicly available sources: We may supplement your account profile with information from publicly accessible sources (such as government gazette records) where necessary to verify the accuracy of the details you have provided.

bet977 processes your personal data only when there is a valid lawful basis for doing so. The table below summarises the primary purposes for which we process personal data and the corresponding legal basis for each:

Where we rely on your consent as the legal basis for processing (for example, to send you promotional emails or SMS messages), you have the right to withdraw that consent at any time by contacting our support team or updating your communication preferences in your account settings. Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.

The personal data we collect is used exclusively in connection with the provision and improvement of bet977 Services. Specific uses include:

• Verifying your identity and age (21+) before activating your account and throughout the account lifecycle.
• Processing financial transactions, including deposits via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and withdrawal requests back to your verified payment method.
• Providing access to casino games (slots, live dealer, crash), sports betting markets (cricket BPL, IPL, T20 World Cup, Bangladesh Tigers), and all other products available on the Platform.
• Administering bonuses, promotions, and loyalty rewards, including seasonal offers tied to Eid, Pohela Boishakh, Victory Day, and major cricket events.
• Communicating with you regarding your account, including security alerts, transaction confirmations, and support responses.
• Monitoring gameplay activity to detect problem gambling patterns and applying responsible gaming interventions where appropriate.
• Conducting anti-fraud, anti-money-laundering, and anti-collusion investigations.
• Improving platform performance, user experience, and game offerings based on aggregated and anonymised usage analytics.
• Complying with legal, regulatory, and audit obligations.

bet977 does not sell or share your personal data for third-party commercial purposes. We may, however, disclose your data to the following categories of recipients where necessary and proportionate:

• Payment processors: bKash, Nagad, Rocket, Upay, Visa, Mastercard, and their underlying banking infrastructure receive only the data required to execute your transaction (e.g., mobile wallet number, transaction amount in BDT).
• KYC/AML service providers: Third-party identity verification partners receive copies of your identity documents and receive verification results in return. These partners are contractually bound to confidentiality and data minimisation obligations.
• Game technology providers: Providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi receive the session and wager data necessary to operate the games you play. No personally identifiable information beyond a pseudonymous player ID is shared with game providers.
• Regulatory and law enforcement authorities: We may disclose personal data to government bodies, financial intelligence units, or law enforcement agencies in Bangladesh or other applicable jurisdictions where we are legally required to do so, including in connection with anti-money-laundering obligations.
• Professional advisers: Legal counsel, auditors, and accountants acting under confidentiality obligations may access personal data as necessary to provide their services to bet977.
• Business successors: In the event of a merger, acquisition, or sale of all or part of the bet977 business, personal data held by us may be transferred to the successor entity, subject to equivalent privacy protections.

All third-party recipients are required to handle your personal data in accordance with applicable data protection standards. We do not authorise any third party to use your data for their own independent purposes.

bet977 retains personal data only for as long as it is necessary to fulfil the purposes for which it was collected, to comply with legal and regulatory obligations, and to resolve disputes and enforce our agreements. The following general retention periods apply:

• Active account data: Retained for the duration of your account registration and for a period of five (5) years following voluntary account closure, unless a longer period is required by applicable law.
• KYC and identity documents: Retained for a minimum of five (5) years from the date of verification, consistent with standard anti-money-laundering record-keeping requirements.
• Financial transaction records: Retained for a minimum of five (5) years from the date of each transaction for audit and regulatory compliance purposes.
• Support communications: Retained for three (3) years from the date of the most recent communication in a support thread.
• Marketing consent records: Retained for the duration of your consent and for one (1) year following withdrawal of consent to demonstrate compliance.
• Technical and usage data: Anonymised and aggregated within twelve (12) months; raw server logs deleted within ninety (90) days.

When personal data is no longer required under these retention periods, it is securely deleted or irreversibly anonymised.

Subject to applicable legal exceptions, you have the following rights in relation to the personal data that bet977 holds about you:

• Right of access: You may request a copy of the personal data we hold about you, along with information about how it is being used.
• Right to rectification: If any personal data we hold is inaccurate or incomplete, you have the right to request that it be corrected or updated without undue delay.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, or where you have withdrawn consent and no other lawful basis for processing exists. This right is subject to our legal retention obligations.
• Right to restriction: You may ask us to restrict the processing of your personal data in certain circumstances, for example while a dispute about accuracy is being resolved.
• Right to object: You may object to processing of your personal data where we rely on legitimate interest as our legal basis, including in relation to direct marketing.
• Right to data portability: Where processing is based on consent or contract and carried out by automated means, you may request a copy of the data you have provided to us in a structured, commonly used, machine-readable format.
• Right to withdraw consent: Where we process your data on the basis of consent, you may withdraw that consent at any time. This will not affect processing already carried out.

To exercise any of the above rights, please send a written request in English to [email protected] with the subject line "Data Rights Request — [Your Username]". We will respond within thirty (30) calendar days of receiving a valid, verified request. We may ask you to verify your identity before processing your request.

bet977 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS encryption on all data transmitted between your browser and our servers.
• Encrypted storage of passwords using modern, salted hashing algorithms. Plaintext passwords are never stored.
• Role-based access controls ensuring that only authorised personnel with a legitimate operational need can access personal data.
• Regular security assessments and vulnerability scanning of platform infrastructure.
• Incident response procedures that include prompt notification to affected users in the event of a confirmed data breach that poses a risk to individual rights.
• Physical and logical access controls on servers and data storage systems.

While we apply robust security measures, no internet-based platform can guarantee absolute security. You are responsible for keeping your login credentials confidential and for ensuring the security of the device you use to access the Platform. If you suspect that your account has been compromised, please notify us immediately at [email protected].

The bet977 platform primarily serves players in Bangladesh and processes personal data within the region wherever operationally possible. However, some of our technology providers and game studios — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — operate from infrastructure located outside Bangladesh. In such cases, personal data may be transferred internationally.

Where personal data is transferred to service providers located in other jurisdictions, we take steps to ensure that appropriate safeguards are in place, including contractual data protection obligations and technical security measures equivalent to those applied within our own systems. We do not transfer personal data to jurisdictions that do not offer an adequate level of data protection without implementing supplementary safeguards.

bet977 uses cookies and similar technologies (such as browser local storage and session tokens) to operate the Platform, maintain your logged-in session, and collect anonymised usage analytics. The categories of cookies we use are:

• Strictly necessary cookies: Required for core platform functionality, including session management and authentication. These cannot be disabled without breaking the Platform.
• Functional cookies: Remember your preferences such as language settings, preferred payment method display, and responsible gaming limit configurations.
• Analytics cookies: Collect anonymised data about how users navigate the Platform (pages visited, session duration, click paths) to help us improve user experience and game discovery. No personally identifiable information is included in analytics data.
• Security cookies: Used to detect and prevent fraudulent login attempts and suspicious session activity.

bet977 does not use third-party advertising cookies, retargeting pixels, or social media tracking scripts. You may manage or delete cookies through your browser settings. Note that disabling strictly necessary cookies will affect your ability to use the Platform.

The bet977 platform is strictly for adults aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. If you are under 21, you must not register an account, make a deposit, or use any part of the bet977 Service.

If we become aware that personal data has been collected from a person below the minimum age, we will take immediate steps to delete that data and close the associated account. If you believe that a minor may have registered an account on our platform, please notify us immediately at [email protected].

bet977 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes to this Policy, we will notify registered players by posting a prominent notice on the Platform and, where we hold a valid email address for you, by sending an email notification.

The "Last updated" date at the top of this page reflects the date of the most recent revision. Your continued use of the Platform following the publication of an updated Policy constitutes your acceptance of the revised terms. If you do not agree with the updated Policy, you should discontinue use of the Platform and may request account closure.

We encourage you to review this Policy periodically to stay informed about how bet977 handles your personal data.

For any questions, concerns, or requests relating to this Privacy Policy or the personal data bet977 holds about you, please contact our support team using the details below. All privacy-related communications must be submitted in English.

For data erasure requests, account closure, or to withdraw your marketing consent, please include your registered username, the email address linked to your account, and a clear description of your request. We may require identity verification before processing sensitive data requests.

For matters relating to responsible gaming, self-exclusion, or deposit limit tools, please visit our dedicated Responsible Gaming page. For a full overview of your account rights and obligations, please refer to our Terms & Conditions.